Workflows

Load Balancing simply isn't offered in rule sets yet. This would be a plus.

Example: When a comment is added by sales, body contains "#quote", if the conversation is in accounting, then create task in inbox accounting. When a comment is added "#redston", if conversation is in production, the create link conversation with ...

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior

When a Conversation or subset of teammates need management oversight, it would be nice to be able to automatically subscribe a Teammate to a Conversation with rules. Right now, notifications serve as partially good, but when the conversation is be...

Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).

SLA rules work on "oldest unreplied message". This makes sense because that's how long the end customer has been waiting. But some use cases require it to work on "last unreplied message".

Increase the amount of views pinned to the sidebar to be more than 50 this is really helpful to maintain the organization of the workflow =

Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...