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Customer portal for ticketing system

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...
about 1 year ago in Workflows 0 Backlog

More meaningful API rules endpoint results

When calling the fetch rule API endpoint, you are returned with minimal information (name and actions). It would be more ideal if there was reusable information fields such as which inbox is being impacted (inbox ID) and which tags are being appli...
about 1 year ago in Workflows 0 Backlog

Turn off rules, when vacation is set

Currenly, we have rules to autoreply to emails. When we are on annual leave and our vacation reponser is set, it still sends the 'rules', so they get our usual autoreponser, in addition to the vacation responser.
about 1 year ago in Workflows 1 Backlog

cc or sender rules based on account

As an administrator, I would like to set the following rule: If message received in any inbox AND to OR cc recipients are part of an accountassign message to account owner The reason is we have several vendors and internal notifications that go to...
about 1 year ago in Workflows 0 Backlog

Dynamic Variables in Reply time goals (a.k.a. SLA) Rule

It would be great if we could filter SLAs based on Salesforce contacts or other dynamic variables. Thank you!
about 1 year ago in Workflows 0 Backlog

Shared Inbox Company Rules

Would love to have the ability to generate company rules, such as SLAs, company wide but geared towards specific shared inboxes. The intention is to create uniformity in company based rules as opposed to individual shared inbox rules.
about 1 year ago in Workflows 0 Backlog

Microsoft Teams <> Front OOO Sync

Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)
about 1 year ago in New integration requests / Workflows 1 Backlog

The ability to view & search within all rules that a company has

Giving admins the ability to have a top-down view of all rules that their company has. Would allow admins to search for specific rules based on their conditions.
over 1 year ago in Company rules 1 Backlog

Out of Office Status for TEAM Inboxes Only (still get personal inbox notifications)

My team needs the ability to be "out of office" for the team inboxes so new replies are unassigned with the ability to still receive notifcations for their personal inbox. Just because someone is done working in a team inbox for the day does not m...
over 1 year ago in Workflows 0 Backlog

Make Automatic Unassign when OOO Optional

Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
over 1 year ago in Assign 1 Backlog