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Require tag rule not triggering on move

Ability to choose the trigger: archive or move, but not both as is the case today.
almost 3 years ago in Advanced rule conditions and actions 0 Backlog

Rule debugging: add an activity when a rule could not assign because teammates are out of office

No description provided
almost 3 years ago in Rule management 0 Backlog

Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
almost 3 years ago in Increase granularity of admin permissions / Teammate availability / Workforce management 0 Backlog

Always add a recipient when using a specific message template

No description provided
almost 3 years ago in Message templates / Other (workflows) 0 Backlog

Explicit "empty value" cases in rule conditions

Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").
almost 3 years ago in Other (workflows) 2 Backlog

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.
almost 3 years ago in Rule library 2 Backlog

Duration-type dynamic variables & custom fields

Introduce duration fields in rules to power time-sensitive workflows. For example: Add a "SLA target" custom field on the account to support a customer-specific SLA targets Have a "contract renewal date" custom field and use dynamic variable to fi...
about 3 years ago in Smart rules 0 Backlog

Load balancing checking rule conditions again before assigning

Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...
about 3 years ago in Load balancing 1 Backlog

Individual rules applying to shared conversations

No description provided
over 3 years ago in Other (workflows) 0 Backlog

Merge conversation rule trigger

No description provided
over 3 years ago in Rule trigger 0 Backlog