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Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
almost 4 years ago in Teammate availability 0 Backlog

Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
over 2 years ago in Other (workflows) 0 Backlog

Individual rules applying to shared conversations

No description provided
over 3 years ago in Other (workflows) 0 Backlog

Always add a recipient when using a specific message template

No description provided
almost 3 years ago in Message templates / Other (workflows) 0 Backlog

Explicit "empty value" cases in rule conditions

Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").
almost 3 years ago in Other (workflows) 2 Backlog

See "last time used" for message templates in message template list

No description provided
about 2 years ago in Other (workflows) 0 Backlog

Send as a new conversation rule action

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation
over 3 years ago in "Create new conversation" actions 0 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
almost 4 years ago in Load balancing 0 Backlog

Hubspot integration - Show rule has taken place

When using a rule to log messages in Hubspot, show that the rule has taken place like with other rules in Front.This was you can be quite sure a message has been logged from Front to Hubspot
over 1 year ago in Workflows 0 Backlog

Improve UI to manage multiple channels in Inboxes

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...
9 months ago in Core Product Experience / Workflows 0 Backlog