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Add internal discussions to Analytics

No description provided
about 4 years ago in Metrics by type 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
about 4 years ago in Analytics - Permissions 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
about 4 years ago in Business Hours and time measure 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
about 4 years ago in Scheduled report - customisation 0 Backlog