Insights

Showing 82

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...

10 months ago in Insights 0 Already available

6 VOTE

Aggregate metrics by median/percentiles, not only averages

No description provided

almost 3 years ago in Analytics - Times - max min median 0 Backlog

4 VOTE

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.

almost 2 years ago in Insights 1 Backlog

1 VOTE

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.

6 months ago in Insights 0 Backlog

1 VOTE

Default workspace for Analytics

Allow to set a default workspace on which Analytics loads. Avoids loading a workspace with lots of data, during which it's not possible to switch to desired workspace.

6 months ago in Insights 0 Backlog

1 VOTE

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.

6 months ago in Insights 0 Backlog

4 VOTE

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.

about 2 years ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog

1 VOTE

Ability to see holistic context for SLA activities

When checking an SLA activity (e.g. in the right hand sidebar) such as the SLA Breach tag being applied, it would be useful to see additional contextual information such as: Whether the breach occurred within/outside business hours Whether the con...

6 months ago in Insights 0 Backlog

2 VOTE

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...

about 1 year ago in AI / Insights 0 Backlog

3 VOTE

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided

almost 2 years ago in Insights 0 Backlog

Please enter your email address

FILTER BY CATEGORY