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CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.
6 months ago in CSAT 0 Backlog

Include resolution time as an option for the Tags report

Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...
6 months ago in Insights 0 Planned

Allow company name to be updated in CSAT survey URL

No description provided
6 months ago in CSAT - Customisation - survey - Link 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
6 months ago in Insights 0 Backlog

Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current
6 months ago in Insights 0 Backlog

API endpoint to query Live Dashboard metrics

No description provided
7 months ago in Insights 0 Backlog

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.
8 months ago in Analytics API - exports / Analytics exports content - fields / Core API 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
8 months ago in CSAT - Customisation - Survey 1 Backlog

Comment-triggered transitions for conversation stages

No description provided
8 months ago in Conversation Stages 0 Will not do

API-triggered transitions for conversation stages

No description provided
8 months ago in Conversation Stages 1 Will not do