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Ticket Status as Dynamic Variable for Message Templates

Ticket Status to be a default Dynamic Variable available to use in Message Templates
21 days ago in Message templates 0

Customize form channel like a customer portal form

Give the ability to customize the HTML of a form channel more easily with the UI of a customer portal form. This allows you to have a customer portal embedded into your own website that funnels into Front.
about 1 month ago in Customer Portal 0 Backlog

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
over 2 years ago in Message templates 3 Backlog
118 VOTE

Language support: French

Ability to use Front in French
over 3 years ago in All platforms 4 Backlog

Smart QA score in a dynamic variable

Enable workflows based on the result of a smart QA evaluation
12 days ago in AI / Insights / Workflows 0 Backlog

Count of conversations in a status over time

Value: Allow managers to understand how the volume of work in their team's backlog is fluctuating. Implementation: replace the "open at start" and "open at end" metric to: Allow custom statuses and status categories (open and waiting) Reflect accu...
3 months ago in Insights 0 Backlog

Macros available in Company settings

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.
11 months ago in Macros 0 Planned

Time Off Calendar

I'd like Team member Time Off to populate on the calendar. That way, when looking at the week and scheduling meetings/assigning projects, we can see whom will not be in office
over 1 year ago in Calendar View 0 Backlog

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
about 1 year ago in Voice 0 Backlog

Calendar Color Labels in Front Calendar

Similar to Google Calendar, the ability to label specific colors within the Calendar.
2 months ago in Schedule - manage your calendar 0