ADD A NEW IDEA
-
Activation0
-
Admin Experience3
-
AI8
-
AI angel (QA before sending)0
-
AI answer0
-
AI compose0
-
AI data extraction0
-
AI extensibility0
-
AI insights0
-
AI knowledge0
-
AI language1
-
AI message translation0
-
AI runbooks0
-
AI settings0
-
AI similar conversations0
-
AI suggested replies (auto draft)0
-
AI summary2
-
AI Synopsis0
-
AI tagging1
-
AI tracking0
-
-
Backoffice0
-
Client Platform2
-
Contacts0
-
Core Product Experience1
-
Developer Platform1
-
Insights5
-
Analytics areas1
-
Analytics Exporting Data0
-
Analytics Functionality3
-
CSAT0
-
Direct connectors0
-
Insights - Other0
-
Insights - Systems0
-
Live dashboard0
-
Metrics0
-
Breakdowns and totals0
-
Business Hours and time measure0
-
Metrics - misc improvements0
-
Metrics by type0
-
-
-
Knowledge Base5
-
Live Chat7
-
Search0
-
Systems0
-
Workflows2
-
Advanced rule conditions and actions0
-
Company rules0
-
Links based rules0
-
Load balancing0
-
Macros0
-
Other (workflows)0
-
Outbound/Sequences0
-
Rule actions0
-
Rule conditions0
-
Rule library0
-
Rule management1
-
Rule trigger0
-
Scalability/Engineering0
-
SLA0
-
Smart rules0
-
Teammate availability0
-
Views0
-
All ideas
Status:
Planned
- FILTER BY STATUS Clear
- Backlog
- Planned
- Will not do
- Already available
- Launched (hidden by default)
Showing 22
1
VOTE
Include resolution time as an option for the Tags report
Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...
1
VOTE
Automatically generate AI summaries upon receiving email
I love the AI summary feature in front. My only criticism is that I wish it would automatically summarize incoming emails. This would allow me to quickly browse through the summaries without needing to click generate and wait for the generation to...