All ideas

instead of importing everytime a new recipient list, being able to re-use the same list through a folder in sequences.

It would be nice to have the option to add Hi {{recipient.first_name | 'there'}}, automatically in the beginning when replying to an email.

Hello, When adding a response to a conversation using the following Core API: https://dev.frontapp.com/reference/post_conversations-conversation-id-drafts The expectation is that the created draft will include the message thread as a quote (th his...

Guru just released a new feature that allows users to search across applications integrated into Guru for "answers" to their questions. I wanted to surface this because I can see this functionality beneficial to customers. Peak Performers is one c...

The timezone is set to whatever the computer clock in. As someone who travels, my time zone changes often and would like to my Front to stay in my home base timezone while my computer and I change timezones. Thank you.

Rather than send an additional conversation to those contacts leaving a good review. Have the ability to customize the thank you page they see once they submit the response to promt them to leave a google review or even redirect them to the url to...

Being able to auto-summarize conversation thread for other channels than email

When a customer reaches out and is not verified (is not logged in), a random name appears on the chat. We would like these these chats to come in with users' name as 'Visitor'.

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...