All ideas

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...

Similar to our Jira cloud integration, enable on-prem instances of Jira to be connected to Front.

Sales teams make use of the merge conversations feature. However the analytics full event export includes no information relating to merged conversations. This makes merged conversations impossible to reconcile. Since merging conversations is a su...

Enable sharing word and excel files through a WhatsApp message

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.

We have a hacky workaround for this using Teammate custom fields, but we'd love to be able to include a user's scheduling link in a signature via a variable (perhaps this also requires a way for a user to specify a default scheduling link?)

Allow zoom chat to be a channel

We have recently been posting more clips from our podcast on our IG which has been helpful to drive engagement with more comments. However, our Front IG integration/inbox is now very busy with comments. It would be ideal to have the comments and D...

New conversations that were started by end customers.