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Adding Last Message to Create Draft Reply

Hello, When adding a response to a conversation using the following Core API: https://dev.frontapp.com/reference/post_conversations-conversation-id-drafts The expectation is that the created draft will include the message thread as a quote (th his...
over 1 year ago in Developer Platform 0 Backlog

Guru Enhancement Answers

Guru just released a new feature that allows users to search across applications integrated into Guru for "answers" to their questions. I wanted to surface this because I can see this functionality beneficial to customers. Peak Performers is one c...
over 1 year ago in Existing integrations 0 Backlog

Set Timezone Manually

The timezone is set to whatever the computer clock in. As someone who travels, my time zone changes often and would like to my Front to stay in my home base timezone while my computer and I change timezones. Thank you.
over 1 year ago in Core Product Experience 1 Backlog

Recognizing the same phone number for a contact with and without dashes

Correctly recognize contact phone numbers with numbers only and with dashes Aircall vs Front data example:Data is being sent over from Aircall, and people have to manually combine phone numbers for the same contact.
over 1 year ago in Contact data model 0 Backlog

Bulk send / send & archive / send & snooze

I have written drafts for multiple emails that need to be sent and snoozed at the same time (example, snoozed until next Monday). I don't want to use a sequence since each emails is personalized. Right now, I need to click send and snooze for each...
over 1 year ago in Snooze 0 Backlog

Start Conversations as Comments

It would be helpful to be able to start a new conversation as just a comment regarding a contact without it having to start as an email. For example - an internal meeting is held where specific to-dos regarding a customer are identified. It would ...
over 1 year ago in Collaborate - work together seamlessly 0 Backlog

Support Messaging Services SID for mesages sent via Twilio

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...
over 1 year ago in Twilio 0 Backlog

Export Contacts - Send Email with Link to Download

I am requesting an email with a link to download my export. Reason: i have a lot of contacts and the export takes several hours, if I refresh the page, close the page by accident or forget the export and go back to the contacts page my export is n...
over 1 year ago in Export 0 Backlog

Instagram channel — support group DMs

No description provided
over 1 year ago in Existing integrations 0 Backlog

Starred folder should have a counter

Today, the Starred folder does not have a count next to it. Suggestion to treat this folder like others in the sidebar and have a counter.
over 1 year ago in P1 navigation - left pane 0 Backlog