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Rule debugging: add an activity when a rule could not assign because teammates are out of office

No description provided
over 3 years ago in Rule management 0 Already available

Query metrics for a specific conversation

Both: In app (could be in a conversation's details) And through the API (directly in the response, without having to request an export)
almost 4 years ago in Investigation features 0 Backlog

Ability to customize font size

No description provided
almost 4 years ago in Mobile 1 Backlog

Change Team Member default permissions

No description provided
about 4 years ago in Permissions 0 Backlog

Ability to bulk update account properties

No description provided
over 4 years ago in Accounts Manager 0 Backlog

HEIC filetype support

No description provided
over 4 years ago in Mobile 1 Backlog

Customers helped

Count number of contacts /account interacted with
over 4 years ago in New metrics 0 Backlog

New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
over 4 years ago in Permissions / Signature management 0 Backlog

Users can archive conversations in their inbox don't have the archive permission

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
over 4 years ago in Conversation/inbox permissions 0 Backlog

CSAT: in-email customizable surveys

Ability to send a survey as part of an email body.
over 4 years ago in CSAT 0 Backlog