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12
VOTE
Individual signature should not take priority over shared signature
As an admin, I can define a shared signature for a given channel/channels. However, if a user creates an individual signature, then the individual signature will become the default. How could an admin make sure that for a given inbox/channel, thei...
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4
VOTE
Allow contact data clean-up to be activated independently of auto-trash feature
Our current data retention policy feature allows conversations to be automatically hard-deleted after a period of time, and then associated contact data is cleaned up when all related conversation data has been deleted. This improvement would allo...
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Backlog
3
VOTE
19
VOTE
Improved Assignment Queues Visibility and Management for admins
Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
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Backlog
4
VOTE
16
VOTE
Admins can lock the value of teammate preferences
Today, teammates have the flexibility to change many preferences and customize their experience. However, in some cases, admins may want to lock the value of some of these preferences in order to create a consistent customer experience and ensure ...
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Backlog
13
VOTE
2
VOTE
Make P2 time format a personal preference
In P2, teammates can toggle the time format between time of last activity and time since last activity. Toggling is done by simply clicking on the time. Since it is easy to mis-click on the time, the format can easily change. If we move this setti...
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Backlog
1
VOTE
42
VOTE