Systems

Enable sharing word and excel files through a WhatsApp message

We would like to send bulk SMS out using a template that will pull the name in each SMS such as 'Hi Sam' and 'Hi Kate' so the SMS does not copy the name for every recipient.

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...

Ability to see the follower count of a user I’m interacting with on Front app and filter incoming requests by follower count

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.

Add a tag to an individual message within an SMS thread

SMS channels should be able to send/receive video files in 2024

Submitting this on a behalf of a customer. It would be nice if for the initial import of an inbox if we synced over things we normally don't on the new sync logic. So statuses like Read/Unread. The reason is that for new users it's hard for them t...

For larger enterprises this type of process can turn into a really heavy exercise if there are hundreds or thousands of channels

When using Intercom directly through their site, as an admin handling customer messages you will see a typing indicator when the customer is typing. This is helpful to see if the customer is typing more, so if you should wait for them to finish be...