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Compose - write efficiently with quality

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over 2 years ago in Composer / Keyboard shortcuts 0 Backlog

Create an email from discussion

Ability to initiate an email message from within an ongoing Discussion. Ideally a colleague can start a discussion, and after we figure things out we can send an email to whatever was the subject, and keep the history of what was discussed.
over 2 years ago in Internal discussions 0 Backlog

Option to include attachments in replies to message with attachment

No description provided
over 3 years ago in Attachments 0 Backlog

Use dynamic links in signatures

Customer is requesting the ability to use dynamic links in a signature. For example, when using the custom teammate field {{teammate.phone_number}}, they would like the number to be clickable.
9 months ago in Signatures 1 Backlog

More text options for AI Compose (continue writing, explain, summarize, generate actions items...)

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...
9 months ago in AI / AI compose / Compose - write efficiently with quality 0 Backlog

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
10 months ago in Message templates 0 Backlog

Simplified Skin Tone Selection for Emoji

Similar to how Apple does it on iOS, it would be beneficial to have a more intuitive way to change skin tones/colors of emojis. Perhaps implementing a feature where users can right-click on an emoji to quickly select the desired skin tone would gr...
about 1 year ago in Compose - write efficiently with quality 0 Backlog

Allow for an editable, clickable button that links to a URL. "click me"

This would be useful when sending emails to customer attempting to drive them to a specific page/landing page.
about 1 year ago in Composer 0 Backlog

Automatically capitalize name when using variables

When using message variables (using the {{ shortcut), for example if you write "Hi {{recipient.first_name}}," and the contact name isn't capitalized, then you have to manually update it. Would be great if this variable automatically capitalized th...
about 1 year ago in Message templates 0 Backlog

Confgure where attachments are uploaded from

When adding an attachment, I always have to choose between 'computer' and 'google drive'. I never use Google Drive. It would be nice to be able to configure this. I bet some teams would also love to see Dropbox as an option here. Not me though, I ...
over 1 year ago in Attachments 0 Backlog