Core Product Experience
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19
VOTE
Searching for assignee displays matches in order of most commonly assigned to or displays matches in the current team inbox, as opposed to alphabetically
To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...
1
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24
VOTE
3
VOTE
Log timeline activity on conversation subject being manually changed
My team spotted a couple of cases where the subject of a message did not align with the conversation subject; it turns out someone on the team manually edited the conversation subject. To make cases like this clearer, it would be useful to have a ...
0
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4
VOTE
Show summaries for all conversation previews
Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
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2
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18
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8
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15
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12
VOTE
Update the "Unsubscribe on unassign" preference to include additonal options such as being unassigned due to being OOO or unassigned via a rule
Update the "Unsubscribe on unassign" preference to include additonal options such as being unassigned due to being OOO or unassigned via a rule. Some companies wish to leverage the unsubscribe feature for teammates when they're away for vacation o...
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Backlog
9
VOTE
Linked conversation - New linked request (between 2 inboxes)
Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
1
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