Live Chat

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Leverage information from external database in chatbot flow

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...

over 1 year ago in Chatbots 0 Backlog

2 VOTE

Ability for multiple people to edit chatbot flow at once

Only one admin can currently edit the chatbot flow at a time. Would it be possible to support multiple admins editing it at the same time?

over 1 year ago in Chatbots 0 Backlog

2 VOTE

Integration with Dialogflow in Chat

It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.

over 1 year ago in Front Chat 0 Backlog

1 VOTE

Chatbot Contact Fields

It would be great if the phone number contact field on the chatbot could be formatted so it isn't in US style formatting. For example, when typing in a UK mobile number (e.g. 07712312312) the bot does not allow you to submit or move forward becaus...

10 months ago in Chatbots / Contacts 0 Backlog

1 VOTE

Keep chat open past business hours settings

We noticed that when we are in the middle of a conversation with a customer, that if the business hours rules are enacted, the chat will shut down automatically. It would be nice if we had the option to continue an active chat past business hours.

10 months ago in Live Chat 0 Backlog

1 VOTE

Display available teammates in Chat Widget

When a site visitor opens the chat widget, display the avatars of the available teammates assigned to the chat channel. As an example, there may be 4 or 5 teammates that handle chat messages from one client. When that client opens the chat widget,...

10 months ago in Front Chat / Live Chat 0 Backlog

1 VOTE

Hitting enter instead of being required to hit send in chat bot

It is very unfriendly to require our customers to click on the send button in the text box versus just hitting enter. Please add this to a coming list of upgrades :)

11 months ago in Chatbots 0 Backlog

1 VOTE

Status Page on Chatbot

would be useful to have the ability to embed our status page on the chatbot - alongside the chatbot and knowledge base. similar to this status page but for our product: https://www.frontstatus.com/

11 months ago in Chatbots 0 Backlog

2 VOTE

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.

almost 2 years ago in Live Chat 0 Backlog

3 VOTE

Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

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almost 3 years ago in Live Chat 0 Backlog

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