Live Chat

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Allow chat composer to expand in size

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.

over 2 years ago in Live Chat 0 Launched

6 VOTE

For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.

over 2 years ago in Live Chat 0 Launched

38 VOTE

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.

over 2 years ago in Front Chat 3 Launched

35 VOTE

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)

almost 3 years ago in CSAT - channels / Live Chat 0 Launched

14 VOTE

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries

almost 4 years ago in Live Chat 0 Launched

5 VOTE

Allow IP address to be blocked in Front Chat

Ability to whitelist certain IP addresses to prevent spam in Front Chat

over 4 years ago in Live Chat 0 Launched

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