Live Chat

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For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.

almost 2 years ago in Live Chat 0 Launched

38 VOTE

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.

almost 2 years ago in Front Chat 3 Launched

35 VOTE

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)

over 2 years ago in CSAT - channels / Live Chat 0 Launched

14 VOTE

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries

over 3 years ago in Live Chat 0 Launched

4 VOTE

Allow IP address to be blocked in Front Chat

Ability to whitelist certain IP addresses to prevent spam in Front Chat

almost 4 years ago in Live Chat 0 Launched

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