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Chat Visitors can view their chat history / prior tickets when accessing chat widget

Chat visitors can view their chat conversation history. This is important if the chat widget lives in a portal for current customers and they can view their prior chat history
4 months ago in Live Chat 1 Backlog

AI Chatbot in Czech language

When our knowledge base and customers are czech speaking, we need the AI to be able to speak back in Czech
4 months ago in AI / Chatbots 0 Backlog

Customize timing when Front Chat transcript is sent to chat visitors

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.
over 1 year ago in Live Chat 0 Backlog

Chatbot timing for text that pops up on your page

It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
6 months ago in Chatbots 4 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
4 months ago in Chatbots / Knowledge Base 1 Backlog

Ability to manually mark a chat as "resolved", and allow a user to start a new chat conversation on another topic

We can't manually configure chat messages to refresh for the end-user. If someone sends us a message and we solve their problem, there's no way to manually make the chat history clean up/mark it as resolved so they can send us another message. Thi...
9 months ago in Live Chat 4 Backlog

Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
about 1 year ago in Live Chat 2 Backlog

Add nice link visualisation to chatbot

Right now, links (event those from the knowledge base) need to be sent as URL text. A nice to have would be to display a nicer block with a preview of the link webpage (like shown on the chatbot marketing assets at launch)
4 months ago in Chatbots / Live Chat 1 Backlog

View incomplete chatbot conversations

Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
about 1 year ago in Chatbots 0 Planned

Ability to use custom fields / variables in chatbot flow

It would be helpful to be able to use custom fields / variables in chatbot flow messages like "Hi {visitor.first_name}" in order to personalize the chatbot flow more for chat visitors.
about 1 year ago in Chatbots 2 Planned