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1
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120
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8
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4
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0
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11
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26
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2
Bulk updates
5
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3
Manage conversation content
0
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2
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3
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5
Permissions
15
Conversation/inbox permissions
3
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6
Settings (User Mgmt & Compliance)
7
Login and SSO settings
6
Make settings more granular
0
Restrictions
1
Teammate Groups
8
Teammate management
12
Admins can control more teammate settings
4
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3
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1
Workspaces
7
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17
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1
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94
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1
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0
Keyboard shortcuts
25
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50
All platforms
3
Desktop
13
Mobile
28
Contacts
80
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21
Accounts Manager
8
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6
Export
3
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0
Contact data model
3
Contacts P4 Plugins
2
Onboarding data
0
Other (Contacts)
5
Core Product Experience
625
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52
Access - what's accessible or visible to whom in P3
3
Comments / @ mentions
15
Delegated inboxes
5
Merge / privacy leaks / threading
9
Shared drafts
5
Compose - write efficiently with quality
151
Attachments
17
Composer
50
Internal discussions
12
Message headers / metadata
4
Message templates
28
Signatures
15
Navigate - find your work
32
Linked conversations
3
Notifications
11
P0 navigation - app switcher
0
P1 navigation - left pane
13
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27
Printing
7
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9
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110
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5
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5
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8
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10
Calendar View
30
Create New Event
7
Event notifications
5
Managing/Updating Events
11
RSVPs
0
Scheduling Links
20
Settings
2
Triage - get to inbox 0
85
Assigning
5
Mute / subscribe
2
P2 display - conversation list
8
P3 display
18
Snooze
15
Tags
12
Developer Platform
352
Channel API
5
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42
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3
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2
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15
Links
2
Partner Integrations
209
Existing integrations
91
New integration requests
113
Plugins
11
SDK
5
Insights
62
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1
Front line user - analytics
0
Generic drill down (business objects)
0
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0
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0
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0
Analytics Exporting Data
5
Analytics API
1
Analytics API - exports
1
Analytics API - General behavior
0
Analytics API - New type of queries
0
Analytics API - reports
0
Analytics Export Formats
1
Analytics export UI
0
Analytics exports content
1
Analytics exports content - fields
1
Analytics exports content - events
0
Scheduled Reports
1
Scheduled report - customisation
1
Analytics Functionality
16
Analytics - Permissions
1
Analytics Alerts
0
Analytics Comparison
0
Analytics - comparison - period
0
Analytics - comparison - Teammates
0
Analytics Filters & Dates
3
Analytics - filters - Account
0
Analytics - filters - Date
0
Analytics - filters - General improvments
1
Analytics - filters - Inbox
0
Analytics - filters - New filters
1
Analytics - filters - Tag
0
Analytics - filters - Teammate
0
Analytics Guidance
0
Analytics Views (Tabs)
0
Analytics Widgets
5
Analytics - Widgets - distribution chart
0
Analytics - Widgets - general behaviour
0
Analytics - Widgets - Heatmap
1
Analytics - Widgets - scalar - main metrics
0
Analytics - Widgets - Tables
1
Analytics - Widgets - timeline
1
Conversation Stages
5
Real time Analytics
1
CSAT
17
CSAT - channels
1
CSAT - customisation
10
CSAT - Customisation - general
1
CSAT - Customisation - Stars
0
CSAT - Customisation - Survey
9
CSAT - Customisation - survey - Link
1
CSAT - Customisation - survey - scale
2
CSAT- Customisation - survey - answers
1
CSAT - Integration
0
CSAT - journey
3
CSAT - rule template
0
CSAT metrics and reporting
1
Direct connectors
0
Insights - Other
1
Insights - Systems
0
Insights - Systems - Ingest optimisation
0
Insights - Systems - Loading optimisation
0
Insights - Systems - stab
0
Insights - Systems - Storage optimisation
0
Metrics
13
Breakdowns and totals
2
Analytics - Breakdown - Tags
1
Analytics - totals
0
Business Hours and time measure
3
OOO - Analytics
1
Timezone - Analytics
0
Metrics - misc improvements
1
Metrics by type
5
Activity analytics
0
Analytics - Channels or third parties
0
Analytics - Calls
0
Analytics - Chat
0
Analytics - Conversation origin and journey
1
Analytics - Performance
1
Analytics - Outliers
0
Analytics - Performance - Misc
0
Analytics - Times
1
Analytics - Times - max min median
0
Analytics - Volumes
0
Message template analytics
0
Outbound analytics
2
Knowledge Base
86
Live Chat
114
Chatbots
38
Front Chat
15
Search
25
API
0
Archive
0
Business objects
0
Filters
4
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0
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1
Find the result I'm looking for
2
High level problems
0
Matching
4
Navigation
0
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0
Search Results
5
Search Ranking
1
Search result previews (P2)
1
Search sorting
1
Start the search
4
Search location
4
Suggestions
1
Top Result suggestions
0
Tech - Search performance
1
Type query
0
Systems
68
Channel management
5
Counters
5
Email channels
16
Error messages
0
Filetype support
0
Import
1
Other (Systems)
1
Other channels
26
Facebook
0
Form
0
Google Play
0
Intercom
3
Smooch
0
SMS
2
Talkdesk
0
Twilio
7
Twitter
0
Voice
0
WhatsApp
5
Parser
1
Security
5
Threading
1
Two-way sync
4
Workflows
108
Advanced rule conditions and actions
13
Assign
4
Auto-reply
5
Notify
1
Time-based options
1
Company rules
1
Links based rules
0
Load balancing
3
Macros
0
Other (workflows)
8
Outbound/Sequences
8
Rule actions
10
"Create new conversation" actions
2
3rd party
1
Missing core rule actions
1
Rule conditions
4
Rule library
2
Rule management
4
Rule trigger
3
Scalability/Engineering
0
Smart rules
4
Custom fields (smart rules)
2
Teammate availability
11
Views
5
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