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The ability to create Whatsapp message templates directly in Front, rather than having to go to Meta for creation and approval

No description provided
about 1 year ago in Existing integrations / WhatsApp 0 Backlog

Shopify Integration - Display Items Ordered and Customer Spend

Hello Team! It would be really handy if we could see at a glance what items the customer has ordered in each order and the spend on each order with a total spend for the customer at the top. This helps us to contextualize our support to the custom...
about 1 year ago in Existing integrations 0 Backlog

Use default field configuration for Jira projects

Currently, a user can customize the fields they see when creating a Jira ticket via the plugin. This allows them to select the fields that are appropriate for that project and ticket type. However, for large organizations, this requires every sing...
about 1 year ago in Existing integrations 0 Backlog

Ability to react comment on FB

No description provided
over 1 year ago in Existing integrations 0 Backlog

Aircall Plugin Notifications

Notifications for Aircall events while plugin is closed
over 1 year ago in Existing integrations 0 Backlog

Support custom Zoho fields and layouts

Support custom layouts Case 1 Currently, for integration for Zoho CRM uses the default CRM layout for modules, like leads, contacts etc. Many customers will use a custom layout, meaning that they cannot use the integration effectively side from ju...
over 1 year ago in Existing integrations 0 Backlog

Create a single artifact when linking a conversation to multiple salesforce objects in the SF Plugin instead of multiple artifacts

When logging a message/conversation against a salesforce object in the SF plugin front will create 1 unique artifact per object. Example if I want to log a conversations against an Account, a contact and a lead Front will create seperate records f...
over 1 year ago in Existing integrations 0 Backlog

Todoist Integration - Day Month Year Date Formatting Option

Currently the formatting for dates is Month Day Year and is North America/US centric. An enhancement would be to provide other formatting options like Day Month Year for other Regions more native formatting.
over 1 year ago in Existing integrations 0 Backlog

Allow Slack channels to be named during channel setup

This is about an update you made to the Front integration, and more precisely, about the Slack integration to Front. We are spending so much time and steps now. It's very inconvenient as we use the integration a lot for our clients' channel. Befor...
over 1 year ago in Admin Experience / Existing integrations 2 Backlog

Show SFDC case number when selecting parent case

You can pick the Parent Case, but it shows the SF ID rather than the Case Number
over 1 year ago in Existing integrations 0 Backlog