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My ideas: Partner Integrations

[accuracy] AI tagging accuracy improvements (more training, negative/positive reinforcement, audit ...)

Actions requests from the admin to improve the accuracy Guidance to write good tag description Suggest negative reinforcement for AI tagging (either raising it to the admin or training the AI) Let user flag good examples of conversations that shou...
about 2 years ago in AI / AI tagging Backlog

Ability to propose a new time & accept/decline proposed times for a calendar event

No description provided
almost 5 years ago in Managing/Updating Events Backlog

Optionally invite teammates silently

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.
about 2 years ago in Teammate invitation Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
about 3 years ago in P2 display - conversation list Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
over 4 years ago in Admins can control more teammate settings Backlog

Full offline mode

Ability to use the Front app while being offline - all major functionality
almost 5 years ago in Desktop Backlog

Ability to recall an email

Ability to cancel & retrieve an email after sending
about 5 years ago in Message headers / metadata Backlog

Ability to test all new rules created

We need the possibility to test all rules not only some to make sure it is working as expected.
4 months ago in Workflows Backlog

More granular selection of current and previous period in Analytics

More relative date options for analytics "current month to date" etc. and ability to toggle to include/exclude weekends in analytics. This is especially relevant for "compare to previous period" as this is functionally useless today if selecting a...
almost 3 years ago in Investigation features Backlog

Option to have view number counter display all conversations (instead of just open conversations)

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
almost 3 years ago in Counters Backlog