Developer Platform

In some cases it may be undesirable for users to mention other teammates, thereby inviting them to the conversation. Some examples Users should only be able to mention other teammates with access to the current Workspace Users should only be able ...

AI Knowledge is an integral component of effective AI systems, however today AI Knowledge can only be distinguished by Workspaces. For users with multiple customer segments or types that require different knowledge but do not want to split effort ...

Exposing new API endpoints for extracting CSAT Scores would be very useful. For example, provide a `GET /analytics/csat` endpoint to list CSAT scores. Provide the response data in a structured way with the score, reviewer, reviewee (teammate), com...

Syncing our Front contacts with Dialpad would eliminate the need to update two systems. We could then focus on maintaining our Front contacts as our single source of truth. This will help our team focus on what matters most: interacting with our h...

Choose whether a metric breakdown should be represented as a table or a diagram. In the case of a diagram, choose the type of diagram.

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...

Set a duration after which the survey is not accessible

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.