Developer Platform

For users with a dedicated SMTP server, please consider increasing the cap for sequence recipients beyond the current 200. This would provide a smoother experience and reduce the operational burden for users who regularly communicate with larger c...

As a Front Admin, I want to be able manage my teammates' sidebar.

I would like to be able to AI tag messages by topic and sentiment in one inbox.

Add personal iCal calendar in prevent double booking feature for scheduling links

An integration with OneNote would be really useful Within Outlook, users can just click a button and their email details, including files, can be sent to OneNote, to collect both the email info and meeting notes, and things unrelated to email into...

We currently use the embedment/iframe function to display 3rd party platforms like g-sheets, miro boards, and sheets. It would be important for us to have this functionality in the Front Knowledge Base as well

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...

Have an easily accessible button to jump to the top of a conversation

Our company uses two resolved statuses: Resolved and No Action. When creating a ‘Requires Tag’ rule in Front, we’d like the rule to exclude conversations that have been resolved/archived with the No Action status.

Rep#1 is OOO, and the thread goes to Rep#2. But then Rep#2 is OOO, it would be ideal if the thread was then assigned to Rep#1 instead of Rep#3 and so on. Our team works 4/10s, so this is especially difficult because each rep is OOO at least 1 day ...