Merge Dialpad SMS conversations into Dialpad voice conversations with same contact
The ability for Front to merge conversations between SMS and voice when the conversation is with the same contact (phone number). Screenshot displaying how Dialpad shows threads.
Currently the Hubspot<>Front pluggin orders deals from oldest-newest. For customers that have been with us awhile or frequent customers, we have to scroll a very long time to get to the deals that matter. This creates a pain point in our wor...
Dynamic objects: add feature to make prefixes and/or dynamic portions case sensitive
When adding a text pattern, options are rather limited. I only want dynamic objects when the prefix is SP... and not when it is sp... with the latter, it will identify objects left and right that are mere words starting with sp.
Our company uses a Tengella as an ERP system https://tengella.se/. We need integration with Front to be able to create contacts in Tengella after triggering rules in Front, receive information from Tengella, update custom contact fields with infor...
Configure Instagram to log DMs & Comments into separate inboxes
We have recently been posting more clips from our podcast on our IG which has been helpful to drive engagement with more comments. However, our Front IG integration/inbox is now very busy with comments. It would be ideal to have the comments and D...
While configuring advanced dynamic objects with the customer, when a successful Fetch from server or successful parse of the payload is done, the green previewer is extremely long and difficult to see if the payload is large . One recommendation i...
Change the color of a newly created inbox/team inbox
Hi, Using the API to create a new inbox/team inbox. It would be so helpful to enable the ability to change the color in the settings of the item. Similar to what is already enabled when creating a tag, using the highlight attribute.
Expand Context Link pattern matching logic for multiple character classes
Being able to add multiple character classes to the string that Front targets in contextual linking. Maybe by having some "and/or" logic. For example, Inv: [Letters or digits] OR [letters-digits]. Use case. We get multiple different types of invoi...
In-app (click able links) to conversations provided by API responses
you should put the conversation id in the response of the create draft endpoint (and other endpoint like create message) directly. I had to extract it out of the url `_links.related.conversation`. It would have been better to extract it out of the...