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Generate Topics from phone call transcripts

Problem Phone call transcripts from telephony providers are currently not used to generate Topics. Request Ability to use telephony provider transcripts to automatically generate Topics, making Topics truly omni-channel and accurately representing...
about 1 month ago in AI Topics Backlog

Add Topics as SLA rule conditions

Request Enable using conversation Topics as conditions when creating and configuring SLA rules.
11 months ago in AI Topics / Rule conditions / SLA Backlog