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AI Smart QA

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Schedule delivery of Smart QA report

No description provided
about 11 hours ago in AI Smart QA / CSAT / Scheduling and automation 0 Backlog

Smart QA setup flow revamp

Refresh the Smart QA setup flow to improve usability
7 days ago in Activation / AI Smart QA 0 Planned

Evaluate Smart QA only for some teammates

Allowing the rule to define what teammates / teammate groups should be evaluated
6 months ago in AI / AI Smart QA 0 Backlog

Smart QA score in a dynamic variable

Enable workflows based on the result of a smart QA evaluation
5 months ago in AI / AI Smart QA / Workflows 0 Backlog

Surface audit trail elements in the SmartQA scorecards

Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates
9 months ago in AI Smart QA 0 Backlog