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AI Smart QA

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    Schedule delivery of Smart QA report

    No description provided
    3 months ago in AI Smart QA / CSAT / Scheduling and automation 0 Planned

    Evaluate Smart QA only for some teammates

    Allowing the rule to define what teammates / teammate groups should be evaluated
    9 months ago in AI / AI Smart QA 0 Backlog

    Smart QA custom criteria

    Allow customization of the criteria description of smart QA in order to tailor them to specific cases (e.g. "do not take reports of power outages into account as it is outside our company's power to address those").
    3 months ago in AI Smart QA 0 Planned

    QA Feedback & Metrics accessible to each team member

    each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.
    3 months ago in AI Smart QA / Insights 1 Already available

    Smart QA score in a dynamic variable

    Enable workflows based on the result of a smart QA evaluation
    8 months ago in AI / AI Smart QA / Workflows 0 Backlog

    Surface audit trail elements in the SmartQA scorecards

    Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates
    12 months ago in AI Smart QA 0 Backlog