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[language] AI summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
over 1 year ago in AI / AI language / AI summary 0 Planned

[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation
15 days ago in AI / AI summary 0 Planned