AI suggested replies (auto draft)

Problem AI Answers supports only English or French knowledge sources, and suggested replies require an English Knowledge Base — teams in other languages cannot use these features. Request Expand language support for AI Answers and suggested replie...

Copilot supports external knowledge sources as public URLs as a source for suggested replies. The request is to support more type of external sources like:* logged in KB* Files

Problem AI Answers only draws from Knowledge Base content and external sources — it does not use past conversation history, which often contains relevant answers. Request Allow AI Answers to leverage Front conversation history as a knowledge sourc...

Problem Users can't easily tell which parts of AI-suggested replies come from admin-created templates (high confidence) versus generated from previous conversations or knowledge sources (lower confidence). Request Visually distinguish template tex...

Problem AI features like Suggested Reply and AI Answer do not reference images and files in conversations, missing critical information needed for resolution. Request Allow Suggested Reply, AI Answer, and other AI features to use conversation atta...

Problem Teams use Confluence for internal documentation and knowledge management, but Confluence isn't available as a source for Front's AI features. Request Add Confluence as a third-party knowledge source option for Front AI to let teams leverag...

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...

Problem AI-suggested replies and Ask your KB answers strip links from sourced Knowledge Base articles, forcing users to manually find and copy links. Request Preserve links from Knowledge Base articles in AI-suggested replies and Ask your KB respo...

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

Request Enhance suggested replies to better understand and reflect conversation history and context. This improves the relevance and quality of suggested responses.