Voice

Copilot supports external knowledge sources as public URLs as a source for suggested replies. The request is to support more type of external sources like:* logged in KB* Files

Ability to export knowledge base articles

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

Must be able to review and improve content and see how cards are being used.

each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.