ADD A NEW IDEA
-
Activation1
-
Admin Experience144
-
AI175
-
AI angel (QA before sending)4
-
AI answer10
-
AI compose14
-
AI data extraction2
-
AI extensibility3
-
AI insights2
-
AI knowledge3
-
AI language4
-
AI message translation1
-
AI runbooks1
-
AI settings2
-
AI similar conversations8
-
AI suggested replies (auto draft)12
-
AI summary9
-
AI Synopsis0
-
AI tagging18
-
AI tracking2
-
-
Backoffice2
-
Client Platform97
-
Contacts81
-
Core Product Experience643
-
Developer Platform351
-
Insights75
-
Analytics areas0
-
Analytics Exporting Data5
-
Analytics Functionality14
-
CSAT21
-
Direct connectors0
-
Insights - Other1
-
Insights - Systems1
-
Live dashboard0
-
Metrics14
-
Breakdowns and totals2
-
Business Hours and time measure2
-
Metrics - misc improvements1
-
Metrics by type5
-
-
-
Knowledge Base75
-
Live Chat103
-
Search26
-
Systems71
-
Workflows119
-
Advanced rule conditions and actions13
-
Company rules1
-
Links based rules0
-
Load balancing3
-
Macros4
-
Other (workflows)9
-
Outbound/Sequences8
-
Rule actions11
-
Rule conditions4
-
Rule library2
-
Rule management3
-
Rule trigger4
-
Scalability/Engineering0
-
SLA1
-
Smart rules5
-
Teammate availability11
-
Views5
-
Activation
Status:
Backlog
- FILTER BY STATUS Clear
- Backlog
- Planned
- Will not do
- Already available
- Launched (hidden by default)
Showing 1
2
VOTE
Allow external users to receive emails of chat transcripts
We have external users who don't login to Front who like to see what customers are asking at a glance. When we used Intercom, they could receive chat transcripts in their inbox. If similar functionality was possible at Front that would be great!
