Teammate management

Problem Only inbox owners can delegate their individual inbox, leaving admins unable to manage delegations during offboarding, unexpected absences, or onboarding. Request Allow company admins to add and remove inbox delegations on behalf of any te...

Problem Admins want to give colleagues read-only or comment-only access to Front without purchasing a full license, but no lighter license tier exists. Request Introduce a lower-cost view-only license that allows users to view and comment on conve...

Problem When admins invite teammates, an invitation notification is sent immediately, even if the admin is still configuring the instance and isn't ready for users to log in. Request Allow admins to invite teammates without triggering a notificati...

Problem Teammates can change preferences that affect customer experience and team workflows, and admins have no way to enforce consistency or set organization-wide defaults. Request Allow admins to manage teammate preferences at the company level:...

Problem The teammate list in company settings has no filtering capability, making it difficult to locate specific teammates in large organizations. Request Allow the teammate list to be filtered by attributes such as workspace, status, or other re...

Problem When a channel is disconnected, only the channel owner is notified. If that teammate is away, admins have no way to know about the disconnection without manually checking. Request Notify admin members when any channel is disconnected, so t...

Problem When a teammate cannot access their password recovery email (e.g., through Outlook or Gmail), there is no way for admins to help them regain access to Front. Request Allow company admins to reset a teammate's password and share temporary c...

Problem The email read-tracking feature must be disabled channel by channel, which does not scale for organizations that want to disable it company-wide. Request Introduce a company-level setting to disable the "Track sent emails" feature across a...

Problem The option to block personal inbox connections applies to the entire account, which doesn't work for organizations with mixed user populations (e.g., employees vs. contractors) that need different policies. Request Allow admins to restrict...

Request Display the end date of a teammate's time off period when viewing their name, so others know when they'll return.