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    [context] Connect an External Knowledge Base to Front to suggest replies by email

    Copilot supports external knowledge sources as public URLs as a source for suggested replies. The request is to support more type of external sources like:* logged in KB* Files
    over 1 year ago in AI / AI suggested replies (auto draft) 0 Already available

    Translate emails within Front with a simple button to click

    Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.
    10 months ago in AI 1 Already available

    QA Feedback & Metrics accessible to each team member

    each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.
    3 months ago in AI Smart QA / Insights 1 Already available

    Happiness Score Generated by Conversation Automatically to Review How good our reps are.

    Its useful to get a happiness score generated because it would allow us to see how well our reps are doing at a glance without having to read through everything. A low happiness score will auto flag and we can deep dive into the conversation.
    almost 2 years ago in AI / AI insights / CSAT 1 Already available