Custom fields

Problem There is no way to set a deadline for responding to a conversation, making it hard to track time-sensitive replies. Request Allow assigning due dates to conversations, with notifications when a due date passes without a response. Context C...

Problem Custom fields are limited to 50, which is not enough for organizations that need to store additional customer data for workflows and context surfacing. Request Increase the custom fields limit to support more metadata per conversation or c...

Problem Shared signatures use the same image for all teammates, limiting personalization options. Request Allow admins to design shared signatures where each teammate's image is personalized, such as individual headshots or team-specific branding....

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).

Problem With multiple domains each having different signatures, creating individual signatures is repetitive and inefficient. Request Add a custom image field to mailboxes that can be referenced dynamically in signatures.

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...

Problem Custom fields intended to be managed by rules or automations can be manually edited by teammates, breaking automated workflows. Request Allow admins to lock specific custom fields to prevent manual editing, ensuring values are only modifie...

Problem Contact lists are static and must be manually updated when organizational changes occur, such as when a contact switches account responsibilities. Request Allow contact lists to be generated dynamically based on custom field values, so the...

Request Extend custom fields to additional resources (Company, Workspace) and add new field types (such as Tag List) to support more complex data management scenarios.

Calendar Location Custom Fields: Dropdown field with multi-select options, allowing users to quickly choose from predefined office addresses instead of typing them manually each time. The selected address(es) will populate the meeting location field.