My ideas

This should be so easy and native functionality

Hello Front Team, I wanted to submit feedback and a possible enhancement suggestion for our new communication platform, Front. Currently, it appears teams are unable to view the status of another team’s ticket unless they have direct access to tha...

Would be really useful to have the option to select from more colour options for fonts in emails. We have been using our branding colour for our font for years and since transitioning to Front are limited to black. Hopefully adding in the option f...

I would like the transcript brought in from my telephony provider to be used to generate a Topic in Front. This would make Topics omni-channel and a true representation of the volume my team is handling.

Currently, it is difficult to measure the effectiveness of outbound communication within Front. While we can see when a message is sent, we lack native visibility into how recipients interact with our emails (opens, link clicks, or reply rates) un...

Calendar Location Custom Fields: Dropdown field with multi-select options, allowing users to quickly choose from predefined office addresses instead of typing them manually each time. The selected address(es) will populate the meeting location field.

It would be helpful if the system allowed users to un-merge conversations that were previously linked. In some cases, email threads are automatically or manually merged incorrectly, and it is not always possible to separate them afterwards. Having...

In the spirit of automating some of the repetitive tasks our team has to do, we're looking to be able to forward a specific message inside a thread (ex: the email that has the actual attachment) when a particular trigger (ex: a tag is added) occur...

When I select the ticket no, the number is copied to the 'clip-board'. e.g. FIG-12017. Can we request that is also copies the "Conversation URL" simultaneously so that this happens?