All ideas

Today, setting up different reply time goals for multiple customer segments or ticket severity requires a large number of separate rules. Every separate reply time rule requires a separate rule. This increases the amount of time it takes for admin...

The Front Mobile App does not show active timers which inhibits efficient on-the-go work using one's mobile phone. Without this feature, the user has to log into a desktop browser or desktop application to see the timer details

Companies with mixed user populations (e.g., internal employees and external partners or contractors) need more granular control over personal inbox connections in Front. Today, personal inbox channel connection can be blocked uniformly across the...

Playbooks are Front's new automation tool designed to handle multi-step, conversational workflows that resolve complex customer inquiries over time.

Our security team has a preference for having webhook payloads sent authenticated with OAuth Client Credentials, rather than being signed by an HMAC signature.

Smart CSAT seems to consider only emails and not considering comments on conversations.If one of our users comment and say for example 'case closed could not reach user' CSAT will still apply score without considering the comments on the conversat...

* On the analytics table when you click to view the smart csat score for a particular user(image1a) you are getting a list of conversations(image1b) where smart csat got added but you need to open each of these to see the star score. It would be u...

Some auto-created contacts have their name as "last name, first name" Front's dynamic variables will identify the name listed first as the contact's first name and won't take the comma into consideration when identifying the correct first/last nam...

It would be helpful to apply actions earlier in branching workflows. For example, I may want to apply a tag to an email or notify specific people before the workflow branches, since those steps should happen regardless of which path is taken, such...