All ideas

Today, setting up different reply time goals for multiple customer segments or ticket severity requires a large number of separate rules. Every separate reply time rule requires a separate rule. This increases the amount of time it takes for admin...

The Front Mobile App does not show active timers which inhibits efficient on-the-go work using one's mobile phone. Without this feature, the user has to log into a desktop browser or desktop application to see the timer details

Companies with mixed user populations (e.g., internal employees and external partners or contractors) need more granular control over personal inbox connections in Front. Today, personal inbox channel connection can be blocked uniformly across the...

Smart CSAT seems to consider only emails and not considering comments on conversations.If one of our users comment and say for example 'case closed could not reach user' CSAT will still apply score without considering the comments on the conversat...

I'd like to trigger a rule when an emoji is added to the conversation. In the specific use case I have in mind, we want to loop our support team into only certain conversations that are happening in our Slack Connect channels, which are integrated...

This is doable in Outlook, as we can't allow users to share their inbox with other team members. The ability to block "delegation" permissions would allow us to maintain this security posture.

Rules have the option to be enabled or disabled. having this Feature in Macros, allows me to start building exactly how I need it. Save, and come back to finish up the macro. Or test variations of the same macro to see which gives us best results.

Stop auto-archiving personal copies for teammates who are Participants when the conversation is moved from an individual's inbox to a shared inbox via the 'move to inbox' rule.

Ability to preview automatically collected information (via rules or AI extraction) before a macro submits data to a third-party system via a connector. This preview step would allow users to correct any inaccurate or unexpected information prior ...