All ideas

Copilot supports external knowledge sources as public URLs as a source for suggested replies. The request is to support more type of external sources like:* logged in KB* Files

By being able to set up a rule to auto-archive a customer-submitted CSAT survey, it does not interrupt the workflow of any customer operation frontline teams and does not skew the data of opened/resolved conversations. With a rule you should be ab...

Ability to export knowledge base articles

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

Must be able to review and improve content and see how cards are being used.

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely

each Team member can view their own metrics each team member can view & comment on their own Smart QA and see all feedback.

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).