All ideas

Problem Front’s threading logic combines subject line and sender or recipient data to group messages, which can merge unrelated conversations together and disrupt workflows for teams accustomed to Outlook-style subject-based grouping. Request Add ...

I want to be able to bring in product line item data stored in a Google Sheet so that Ask Copilot can leverage this data to answer team member questions such as: - What products do we offer with X attribute and Y type

Problem The "Make available for any inbox" setting must be applied tag-by-tag, even when tags share a nested parent structure — requiring repetitive manual edits for each child tag. Request Add support for applying tag availability settings to an ...

Request Add an expanded color palette for tags to support color-coding workflows.

Problem Contact profile photos in conversation threads are too small on both desktop and mobile to reliably recognise faces, reducing the usefulness of uploading photos for regular contacts. Request Add an option to increase the display size of co...

Problem Internal comments on a snoozed conversation cancel the snooze, forcing teammates to re-snooze repeatedly even though no external message arrived. Request Keep conversations snoozed when only internal comments are added, and only break snoo...

Problem Front does not support email importance flags, so priority markings set in Outlook or other clients are not visible. Request Display and allow setting high/low importance flags on inbound and outbound messages, matching Outlook's behavior.

Problem Notifying an entire teammate group in a comment requires @mentioning each member individually, which is tedious and error-prone. Request Allow @mentioning a teammate group in a comment to notify all members at once.

Problem Creating similar rules across workspaces requires rebuilding each one from scratch, which is time-consuming and error-prone. Request Allow duplicating rules within a workspace and copying them to other workspaces.

Problem Business hours configuration does not support holiday exceptions, so SLA timers and rules treat holidays as working hours. Request Allow adding national holiday closures and custom non-working days to business hours settings.