My ideas

For inbound messages there is a way to translate these messages but there is also a need to translate AI Replies/ AI Drafts so they can be properly reviewed by users that do not natively speak the language the user is writing in with, so currently...

GDPR exports are currently handled via Front Support. It would be great to have a self-serve option in app to avoid having the back-and-forth with Support.

There should be a way for users to setup a maximum amount of spend on a monthly cadence for usage based AI features. Setting this cap will ensure no unexpected charges occur for any reason. Whenever this cap is hit, all usage based features turn o...

Summary Add a rule trigger that fires whenever a conversation's existing Application Object is refreshed and one or more of its values change. Problem Currently, App Triggers assume the external system can format the webhook in the exact format ex...

Currently, when an automated action fails, it does so silently, without showing any details anywhere in the app, either to teammates in the conversation or to admins through a log. Showing this information in the app would help users understand mo...

Currently, when creating an event using the calendar plugin, the "Guest Suggestion" feature is hard-coded to disable if the recipient list of the open conversation is more than 6 recipients. While this limit helps with clutter, it would still be h...

We are looking for native continuous or recurring Service Level Agreements (SLAs). The current reliance on only First Reply Time and Resolution Time SLAs is a significant blocker to managing complex, multi-day support issues and achieving a proact...

Make it easy for teammates to find macros via a shortcut and potentially the / command

Allow customers to control the AI infrastructure deployment that runs their AI features. Examples include OpenAI, Azure, and Bedrock. Zero retention endpoints are used without exception already but these may not be enough to guarantee AI Privacy a...

We decided to give the instructions to the employees to set up their own reports from the analytics page. One suggestion I would have systematically is allowing an admin to set that up on the back-end somehow.