All ideas

Would be really useful to have the option to select from more colour options for fonts in emails. We have been using our branding colour for our font for years and since transitioning to Front are limited to black. Hopefully adding in the option f...

When I select the ticket no, the number is copied to the 'clip-board'. e.g. FIG-12017. Can we request that is also copies the "Conversation URL" simultaneously so that this happens?

This should be so easy and native functionality

Hello Front Team, I wanted to submit feedback and a possible enhancement suggestion for our new communication platform, Front. Currently, it appears teams are unable to view the status of another team’s ticket unless they have direct access to tha...

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...

I would like the transcript brought in from my telephony provider to be used to generate a Topic in Front. This would make Topics omni-channel and a true representation of the volume my team is handling.

Calendar Location Custom Fields: Dropdown field with multi-select options, allowing users to quickly choose from predefined office addresses instead of typing them manually each time. The selected address(es) will populate the meeting location field.

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.