All ideas

Problem Many teammates use unread as a lightweight follow-up system, but Front has no way to manually mark a conversation as unread once it has been opened — unlike Gmail and Outlook. Request Let teammates manually mark an opened conversation as u...

I want to be able to bring in product line item data stored in a Google Sheet so that Ask Copilot can leverage this data to answer team member questions such as: - What products do we offer with X attribute and Y type

Problem When a teammate is composing a draft response, new incoming messages are not clearly indicated, causing important customer updates to be missed. Request Show a notification when new messages arrive while a draft is being composed, so agent...

Problem When editing or deleting a teammate group, there is no warning that the change will remove inbox or workspace access for teammates who only had that access through the group. The access disappears the moment the change is saved. Request Be...

Problem Message templates don't support dynamic variable syntax in subject lines, limiting personalization in manual sends. Request Allow template variables (e.g., {{account.name}}) in subject lines.

Problem New users don't realize the From field in the conversation composer is editable, preventing them from creating messages on non-default channels (email, SMS, voice). Request Make the From field's editable state more obvious with a visual in...

Problem The cmd+K shortcut for adding links works in inbox conversations but not in calendar events. Request Enable cmd+K link insertion in calendar event descriptions.

Problem The 1MB profile photo size limit is too restrictive, requiring excessive compression to fit images. Request Increase the maximum file size limit for profile photos.

Problem Forwarding a conversation after an automatic reply has been sent omits prior message history, creating incomplete context for recipients. Request Ensure forwarded conversations include the complete message history regardless of automatic r...

Problem Saved shortcut contacts don't appear in the email recipient field autocomplete when composing emails, even though they're frequently used and saved in shortcuts. Request Show shortcut contacts in recipient field suggestions when composing ...