My ideas

We would like to request additional Facebook interaction features within Front, specifically the ability to delete or hide comments, like/react to comments, and send private messages directly to comment authors. This would function similarly to th...

For inbound messages there is a way to translate these messages but there is also a need to translate AI Replies/ AI Drafts so they can be properly reviewed by users that do not natively speak the language the user is writing in with, so currently...

We can track use of suggested replies, but I'd love to be able to track when team are pressing spacebar to 'draft with Co-pilot' as I suspect that many of the team prefer this workflow when the quality of the suggested reply is not there. We want ...

We would like to request a connection built to interact with Claude AI for inbox and message interaction. Many other email providers are doing this and it would be very helpful.

After an agent finishes a call in Front, Front serves a popup window requiring agent to leave notes/tags on the conversation before being able to move on or archive the conversation.

Feature Request: Nested / Sub-Contact Lists Problem Contact lists are flat — there's no way to nest one list inside another. When a rule references a contact list (e.g. an exclusion list), any changes to that list require an admin to manually upda...

Ability to select more than one attachment in macro to send via api to back office tool. Currently we can only select one manually.

In Quo (our teams old platform), when a phone call occurred with a contact, the call record — including the phone number, call duration, and transcript — was displayed inline within the same SMS/MMS conversation thread. This was extremely valuable...

In Quo (our teams old platform), images sent and received within an SMS conversation were displayed as inline previews directly within the chat thread. This allowed our team to quickly scroll through a conversation and visually review photos witho...

Problem GDPR data export requests must be handled through Front Support, creating delays and back-and-forth communication. Request Provide a self-service option in the app for admins to initiate and download GDPR data exports without needing to co...