All ideas

It'd be great to be able to convert a Date dynamic variable into a custom date/time format string, e.g. "MMM YYYY"

Our team uses branching rules to route conversations to the correct workflows, but once messages enter a branch, there is no option to distribute workload evenly. This creates uneven assignment, unassigned emails, and extra manual queue management...

Refresh the Smart QA setup flow to improve usability

Ticket Status to be a default Dynamic Variable available

Add filters by date, by who made the update and by resource type to the audit logs

The ability to bring in attachments to an application object would allow for more efficient automation related to inbox management. Connectors built with systems that have files are not as valuable as they could be.

When building a Macro, be able to access the "current teammate" in Dynamic Variables to include some information about them in the conditions or actions.

Our webhook has been disabled twice now and we have no idea why. We've had two engineers go thru all our webhook logic to make sure we're returning the correct response. This goes down and we often don't notice for a few days, and our data gets ou...

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

Right now when configuring a Server as part of building an App Connector, only the Authorization Code OAuth2 grant type is supported. It would be helpful to introduce support for the Client Credentials grant type ( https://auth0.com/docs/get-start...