All ideas

App requests can be rate-limited and, if they are, they are never retried automatically. Rate-limit errors are inherently retry-able, so Front should be able to retry them safely, which should drive up workflow success rates.

Problem Front blocks XLS and XLSX file attachments on Twilio WhatsApp channels even though Twilio's WhatsApp API natively supports these file types. Users must convert spreadsheets to PDF or switch to email to share Excel files with contacts. Requ...

Problem Front does not provide a pre-send warning or block when outbound emails contain personally identifiable information or sensitive attachments. Google's DLP service includes a "Warn Users" action that prompts senders before delivery, but thi...

Problem Front's email read tracking doesn't show which individual recipients of a multi-recipient Office 365 email have opened the message or at what time. Request Display a per-recipient read status with timestamps for emails sent via Office 365,...

Currently, the "Allow conversations to be moved to all inboxes" setting controls both: Manual moves performed by users Automated moves performed by Rules This creates an unnecessary trade-off. Use case: Many organisations use separate Worksp...

Problem Helpjuice knowledge bases can only be connected to Front AI by scraping them as a public website — there is no native integration. Request Add a native Helpjuice connector as an AI knowledge source, comparable to the existing native integr...

Being able to scope AI Compose per inbox would be helpful in rolling out this functionality and not disrupting established operations.

Problem When automation injects long comments into a conversation, there is no way to collapse them — all comments remain fully expanded, making it hard to navigate to the most relevant information in comment-heavy threads. Request Add the ability...

Problem Snoozing a team discussion only hides it until the next comment is posted — a discussion resurfaces every time someone replies, forcing teammates to repeatedly re-snooze it while they are away or waiting to return. Request Add the ability ...

I would like to suggest an idea for our mobile application. Currently, there is no way to summarize email threads within Front on the mobile app. All users of Front who are on the go could benefit from this, and it would also be a strong selling p...