All ideas

I would like to suggest an idea for our mobile application. Currently, there is no way to summarize email threads within Front on the mobile app. All users of Front who are on the go could benefit from this, and it would also be a strong selling p...

Problem The "Make available for any inbox" setting must be applied tag-by-tag, even when tags share a nested parent structure — requiring repetitive manual edits for each child tag. Request Add support for applying tag availability settings to an ...

Request Add an expanded color palette for tags to support color-coding workflows.

Problem Contact profile photos in conversation threads are too small on both desktop and mobile to reliably recognise faces, reducing the usefulness of uploading photos for regular contacts. Request Add an option to increase the display size of co...

Problem Inboxes appear in a fixed order in the sidebar, requiring teammates to scroll past low-priority inboxes to reach the ones they use most frequently. Request Add the ability to mark inboxes as favorites so they float to the top of the sideba...

Problem Front’s threading logic combines subject line and sender or recipient data to group messages, which can merge unrelated conversations together and disrupt workflows for teams accustomed to Outlook-style subject-based grouping. Request Add ...

Can reference Request IDF-111540 for more information, but Smart Merge is linking similar subject lines and senders to our account but with different recipients. The current work arounds don't work for our work flow of our shared inboxes for our b...

Problem When a personal channel’s close automation closes a conversation, it cannot be manually reopened — forcing teams to start an entirely new conversation and losing the original communication history. Request Allow conversations closed by per...

Problem Conversations in Front are split across separate status tabs (Unassigned, Assigned, Resolved), requiring teammates to switch between tabs to see the full picture of inbox activity. Request Add an "All" tab within each inbox that displays c...

Problem In a shared inbox, individual teammates cannot set or manage their own out-of-office auto-responder without admin involvement — every OOO activation requires an admin to configure it on each teammate's behalf. Request Allow each teammate t...