My votes

As a user who has the Dialpad integration setup, it'd be great to be able to have "tel:" links in other systems open a call within Front's Dialpad integration.

It would be nice to be able to have an SMS integration with Talkdesk so we can use that in both team communications as well as individual communication. Our sales team would like to be able to communicate with customers through SMS from their own ...

hen clicking 'Compose' to manually select what 'from' address the email will be sent. This would help prevent emails getting sent from the wrong account.

I love keeping my inbox clean and find it a bit frustrating that when I read an email in Front, it still shows as unread in my Outlook. It would be great to have a toggle option in personal settings to sync the read/unread status between Front and...

Be able to customize Shortcuts (such as Cmd + T for Tag), to switch things around and do faster the commands you most use. More options for this feature, such as a way to quickly copy the conversation ID.

Open and Reply rates etc.

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base