All ideas

For inbound messages there is a way to translate these messages but there is also a need to translate AI Replies/ AI Drafts so they can be properly reviewed by users that do not natively speak the language the user is writing in with, so currently...

After an agent finishes a call in Front, Front serves a popup window requiring agent to leave notes/tags on the conversation before being able to move on or archive the conversation.

I'm creating a Macro and want teammates to apply one of a small list of Tags during the macro process - i only have an option to list ALL tags, which is unhelpful.Similar behavior would be great for Inboxes and Teammates (listing a smaller group o...

I'm trying to create a Macro where I want to give users the option to multi-select from a dropdown

Ability to select more than one attachment in macro to send via api to back office tool. Currently we can only select one manually.

GDPR exports are currently handled via Front Support. It would be great to have a self-serve option in app to avoid having the back-and-forth with Support.

Summary: Allow automations in Front to detect whether a conversation is followed/subscribed by a user or teammate, and act based on that. Feature Request: Introduce a new automation capability that can check: If a conversation is followed by me ...

There should be a way for users to setup a maximum amount of spend on a monthly cadence for usage based AI features. Setting this cap will ensure no unexpected charges occur for any reason. Whenever this cap is hit, all usage based features turn o...

Summary Add a rule trigger that fires whenever a conversation's existing Application Object is refreshed and one or more of its values change. Problem Currently, App Triggers assume the external system can format the webhook in the exact format ex...

Currently, when an automated action fails, it does so silently, without showing any details anywhere in the app, either to teammates in the conversation or to admins through a log. Showing this information in the app would help users understand mo...